Responsible Gaming at 13bdt

At 13bdt, we believe that gambling should always be an enjoyable leisure activity — never a source of financial pressure, emotional distress, or personal hardship. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Cox's Bazar, and everywhere in between, and we take our responsibility to every one of those players seriously.

Responsible gaming is not a box that 13bdt ticks to satisfy a policy requirement. It is built into the platform itself. Every player account comes with a full suite of self-management tools that can be activated instantly and without needing to contact support. We believe that giving players direct control over their own limits is the most effective way to prevent gambling harm before it develops.

13bdt also operates an active responsible gaming monitoring programme. Our systems analyse gameplay patterns continuously for behavioural signals associated with problem gambling — such as prolonged sessions, escalating bet sizes after losses, and repeated deposit attempts following a cooling-off period. Where our monitoring identifies a player who may be at risk, our support team will reach out proactively. This is not surveillance; it is care.

13bdt enforces a strict minimum age of 21 years across the entire platform. Every new player must confirm their date of birth during registration and must pass a full KYC age verification check before their first withdrawal is processed. This is not optional. Players who provide false date-of-birth information will have their account permanently closed and all associated balances forfeited.

Bangladesh has a young population and 13bdt is acutely aware of the social responsibility that comes with operating an online betting platform in this market. We do not market to persons under the age of 21, we do not use imagery or messaging that could appeal to minors, and we actively encourage parents and guardians to use parental control software to restrict access to gambling websites for any device that may be used by a minor. If you have reason to believe that a person under 21 has registered an account on 13bdt, contact [email protected] immediately.

The following tools are available to all 13bdt players at no cost and with immediate effect. They can be found under Account Settings → Responsible Gaming. No reason is required to activate any of these tools — simply choose the option that best supports your current needs.

Activating any responsible gaming tool on your 13bdt account takes less than two minutes. Follow these four steps:

Gambling problems can develop gradually and it is not always easy to recognise them in yourself. 13bdt encourages every player to regularly check in with their own behaviour. The following are common warning signs that gambling may be moving from entertainment into a harmful pattern:

Self-exclusion is the most comprehensive responsible gaming tool available on the 13bdt platform. When you activate self-exclusion, your account is immediately suspended. You cannot log in, browse games, place bets, or make deposits for the entire duration of the exclusion period you have selected.

What happens during self-exclusion on 13bdt:

• Your account is suspended immediately upon activation — there is no processing delay.
• Any available balance in your account at the time of self-exclusion is preserved and will be returned to you via your registered bKash, Nagad, or Rocket account upon request after the exclusion period ends.
• All marketing communications from 13bdt are automatically suppressed for the duration of your self-exclusion. You will not receive any bonus offers, promotional SMS, or email campaigns while excluded.
• Self-exclusion periods cannot be shortened once activated. If you selected 6 months, your account remains suspended for the full 6 months — this is a deliberate protective measure, not a technical limitation.

To request reinstatement after a self-exclusion period ends, you must contact [email protected] in writing. 13bdt will enforce a mandatory 24-hour reflection period between receiving your reinstatement request and reactivating your account. During this reflection period you may withdraw your reinstatement request at no penalty. We encourage you to use this window to honestly assess whether returning to gambling is the right choice for you at this time.

13bdt recognises that shared devices — particularly mobile phones — are common in Bangladeshi households, and that minors may have incidental access to devices used by adult family members. We strongly encourage all adult players to take active steps to ensure that minors cannot access the 13bdt platform through their device or account.

Steps you can take right now to protect minors in your household:

• Never share your 13bdt login credentials with any other person, including family members. Your account is registered to you as an adult; another person using your account would be in breach of the Terms and Conditions.
• Enable your device's built-in screen time or parental control features. Both Android and iOS offer free parental control tools that can block access to specific websites and apps.
• Log out of your 13bdt account fully after each session rather than staying logged in persistently on a shared device.
• If a minor has accessed your account, report this to [email protected] immediately. We will review the account activity and take appropriate action, and we will not penalise you for reporting in good faith.

The vast majority of 13bdt players gamble responsibly and enjoy the platform as a source of entertainment. The following practical tips are shared not because we assume you have a problem, but because they are genuinely useful habits for every player — whether you play regularly or only occasionally.

• Always decide how much you are willing to spend before you start a session, and treat that amount as the cost of your entertainment — not as money you expect to win back.
• Set a time limit before you start playing and stick to it. Use the session reminder tool on 13bdt to help you stay on track.
• Never gamble when you are feeling stressed, anxious, upset, or under the influence of alcohol. These states impair judgement and are associated with higher-risk gambling behaviour.
• Take regular breaks. Stand up, drink some water, and step away from the screen for at least 10 minutes every hour. This simple habit dramatically reduces the risk of losing track of time.
• Keep gambling in proportion to your overall leisure budget. If the amount you spend on gambling each month is becoming a significant portion of your disposable income, it is worth reviewing your limits.
• Do not gamble to escape problems or to cope with difficult feelings. Gambling is entertainment, not a solution to personal, financial, or emotional difficulties.
• Balance gambling with other leisure activities. If you find that gambling is crowding out other hobbies, social activities, or family time, that is a signal worth paying attention to.

13bdt's marketing activities are governed by an internal responsible marketing policy. We do not target advertising or promotional offers at players who are currently subject to a self-exclusion or cooling-off period. We do not use bonus terms designed to trap players in extended wagering cycles. Our welcome bonus and ongoing promotions are structured with fair, clearly communicated terms so that players understand exactly what they are agreeing to before claiming any offer.

We do not send marketing communications to players who have opted out of receiving them. We do not use urgency tactics such as countdown timers or artificial scarcity to pressure players into making deposits they have not planned. Our promotional campaigns are reviewed regularly by our responsible gaming team to ensure they meet the standards expected of a trustworthy platform operating in the Bangladesh market.

If gambling has stopped being fun and has started to feel like a compulsion — or if it is causing financial, relationship, or emotional problems in your life — please reach out. There is no shame in asking for help. 13bdt's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming concerns with discretion and without judgement.